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FNB eWallet and remote scams are on the rise – What you need to know



First National Bank warns of two new FNB scams currently targeting customers in an attempt to compromise the security of their accounts.

This way you stay ahead of fraudsters.

Latest FNB Scams

Fake payment receipt scam

Earlier this week, First National Bank (FNB) said fraudsters “send fake eWallet texts to businesses and individuals as proof of payment.”

If you were waiting for payment for services or goods through an eWallet transaction, first verify the authenticity of the payment receipt by checking your wallet.

Dial *120*277# or *130*277# to confirm payment has been received before releasing your goods.

‘Remote access’ scam

Scammers are coming up with new ways to get your banking information and financial credentials. Another scam on FNB’s radar is the ‘remote access’ grift.

Fraudsters target seniors by forcing them to download remote access software disguised as an FNB “security app” designed to secure their accounts.

Victims can receive a request to download the software via phone call or text message; these are intended to give the impression that the victim’s account has already been hacked.

When the victim installs the remote access app, their credentials can be compromised and the fraudsters can easily get their credentials.

New eWallet Number Scam

Scammers have been using this modus operandi for months and will select a random mobile number and try to link the eWallet number to their own smartphone.

This action triggers an OTP (one-time pin) notification, asking the FNB customer to confirm that they are indeed attempting to link their wallet.

The scammer will then call the customer with an excuse in an attempt to obtain the OTP. If the customer gives the caller the OTP, the scammer will have access to the victim’s eWallet along with all future wallet transfers.

FNB said it will never send an eWallet payment confirmation from a personal mobile number.

ALSO READ: This is how you stay ahead of online scammers

How to keep your FNB account safe

FNB will never request remote access to your devices, and no FNB employee is authorized to ask customers for their OTSs, PINs, passwords, card numbers or CVV numbers.

Giuseppe Virgillito, head of Digital Banking, said FNB’s “top priority is to protect customers and empower them to protect themselves”.

“We monitor such scams 24/7 and have made it our responsibility to educate our customers and warn the public. To prevent fraudulent activities such as remote access, phishing, vishing and many more, financial institutions and consumers must work together,

Virgillito said FNB customers can learn about the latest fraud scams and how to avoid being victimized through the bank’s trusted digital platform. Security Center tab.


If you suspect scammers are trying to access your personal information, report the incident to FNB, either through the banking app or by calling 087-575-9444.

Phishing emails can be reported to FNB at: [email protected]

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